Please do not call this number about the TfL London scheme as we will not be able to help. You can also report faults in the Santander Cycles app.
You can also email customerservice nextbike. Hire charges and subscriptions Getting started and hiring a bike Mobile app Customer cards Faults and problems. Hire charges and subscriptions. Do I need to have a debit or credit card to use Santander Cycles?
Yes, you must have a credit or debit card to register and hire a bike with Santander Cycles. What is a subscription? Subscription renewal.
We will send you an email reminder before your subscription expires. Can I use the bikes without a subscription? How will I pay for hires if I go over the free period? Are there any other charges or penalty fares? Getting started and hiring a bike. What is Santander Cycles bike share scheme? Can I hire more than one bike on my account? If I hire more than one bike, does my subscription tariff apply to all?
Can I take my bike out of the area? How do I hire a bike? Use the Santander Cycles app. For more information, visit How it works. Do I need a smartphone to register for and use Santander Cycles? For example, a full docking station will cause a job to be created to remove some of the bikes, allowing for returns. However, a group of tourists could empty rack before the operatives arrive, changing the job from removing to delivering bikes, which need to be sourced from another location.
This ebb and flow of bicycle hiring demands a near real-time automated system to ensure that the system runs smoothly. In addition, maintenance work, although more predictable, still required the implementation of automated processes to arrange collection of bikes for workshop repair. LCH had also identified the need to capture the level of use bikes were receiving as maintenance work was carried out, and to record histories of work carried out on the bikes and the docking stations, requirements that were, at best, only partially supported by the existing solution.
Solution In September , LCH chose workforce optimisation specialist Leadent Solutions to design and implement a better way of supporting these requirements.
Leadent Solutions is a company which specialises in workforce optimisation, applying its expertise to clients such as Thames Water, British Gas and Vodafone to help manage their workforces more effectively and thereby provide improved customer service to customers.
Leadent Solutions used ClickSoftware to deliver the core schedule automation and controls together with a mobile technology application to process work. The solution centres on an integrated data feed from each of the 14, docking points which updates every three minutes. This live data is fed automatically into ClickSchedule software which compares the data to defined agreed targets. When it finds a docking station that has passed its limits for hiring or returning availability, a job is created in near real-time, based on priority, skills and geography.
Jobs are withdrawn if the station naturally falls back within tolerance and the system also prioritises jobs according to pre-defined rules. With all of these actions being automated and the on-street operatives being updated by bespoke mobile devices, there is no need for the frequent phone calls which the control centre team previously had to make to field operatives to give instructions and receive updates.
The official Santander Cycles app, available on iPhone and on Android , is the only app to send bike-release codes straight to your phone. So you can skip past the docking-station terminal and get on your bike quicker.
Simply download the app and register for pay-as-you-pedal. Use the app to "hire now" from a nearby docking station and get your release code. Tap your code into the docking point and you are good to go! Check the TfL website for more information. If you are looking for inspiration, Transport for London has created some bike rides around London. The sports route has you cycling past Chelsea and Fulham football clubs, the Kia Oval cricket ground, part of the annual Oxford and Cambridge Boat Race route, and along a section of the London Olympic Games cycling road race.
London's e-scooter rental scheme is taking place across several locations in the city, including Canary Wharf, Westminster, Kensington and Chelsea, Richmond and the City of London. Electric scooters must be ridden on the road in participating boroughs and all new hirers are required to complete an e-learning safety course before their first ride.
Head to the TFL website for more information, including safety guidance, hire rules and steps to hire an e-scooter in London.
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