Use TAB key to navigate results. To improve your help experience, please sign in to your account. Top Takeaway We typically hold payments for up to 21 days so we can verify that transactions were completed successfully. Was this article helpful for you? Related help topics See other articles in: Selling. She sent the item via a tracked special delivery service to avoid the day wait, which also meant she incurred additional costs.
On 4 June the item was delivered but no money was deposited from eBay. Ms S claims that after two phone calls supplying the tracking number eBay released the payment on 8 June.
Ms S told Which? We asked Bay for a comment on this case, but have had no response at the time of publishing. It also noted it does not have direct access to personal bank accounts. Debit cards and credit cards benefit from chargeback which can reverse a transaction, however, this protection is not enshrined in law like Section 75 is.
However, we found some PayPal customers have found it difficult to get reimbursed when they ran into problems — particularly victims of fraud. To check the date when a payment is expected to be available, select the button below: Check payment holds To help ensure eBay remains a safe place to buy and sell, and to meet our legal and compliance obligations - opens in new window or tab , we sometimes place a hold on funds, for example, if there's an open case or dispute on a transaction, if your buyer reports a problem with the order, if your account is restricted or suspended, if you owe eBay money, or if you're a new or infrequent seller.
Types of holds There are various reasons why we may place a hold on your funds. Transaction holds Transaction holds are when we place a hold on funds related to a particular buyer transaction. Additionally, we may place a transaction hold on funds depending on your seller status or the category you're selling in: New or infrequent sellers will experience transaction holds while we confirm that their items have been successfully delivered. This helps sellers become established and build a strong selling history on eBay.
Payout holds Payout holds are when we hold funds payable to a particular seller, and usually require further seller action on the account. Registration holds: We may hold payouts if we identify a discrepancy with the information you provided at registration.
If your account is restricted, we'll notify you by email with a request for additional information. For more information on how to verify your identity, see our article on registering as a seller Compliance holds: eBay maintains policies and procedures to protect buyers and sellers while complying with applicable laws - opens in new window or tab.
If your account has a payout hold or restriction for compliance reasons, we'll notify you by email and may request additional information from you Performance holds: We hold your payouts if we identify unusual activity associated with your account, such as increased customer claims, a sudden change in your selling activity, late deliveries, or negative buyer feedback Invalid payment method: We may put your payouts on hold if we can't deduct your selling fees and other costs from any of your on-file payment methods.
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